Training & Support

JWGecko includes a training allowance for all new product implementation projects and provides free telephone support to Trained Users for 90 days after the training has been completed.

JWGecko provides free general support to clients who are trained users for most products (excluding VET LMS) where the support requests are submitted via the support pod in the client's website administration area.

General support is "how to" type responses to queries not issue specific trouble shooting. LMS support covers the use of the LMS system but does not cover the creation and maintenance of LMS content (e.g. SCORM development).

Product Training

Enrolment

The enrolment training package is two hours, including up to one hour of shared screen training and the balance on issue based assistance over the ensuing month. This training should only be undertaken by an experienced SMS administrator.

Cherry CMS

The CMS training package is three hours, including up to one hour of shared screen training and the balance on issue based assistance during the following month. This training should only be undertaken by someone who has reasonable experience using the Internet and a good grasp on using a web browser.

VET Campus

The VET Campus administrators training package is three hours, including up to one hour of shared screen training and the balance on issue based assistance during the following month. This should only be undertaken by an experienced SMS administrator.

VET LMS

The LMS training package is eight hours, including two sessions, up to 90 minutes each of shared screen training and the balance on issue based assistance over the next month. This should only be undertaken by someone who is familiar with online learning, SCORM, HTML, eLearning concepts and with a working knowledge of SMS.

SMS Support

SMS providers are best placed to provide support for their own products and where appropriate we will recommend you contact them directly for SMS training or support.

Onsite Training

We also offer face to face training onsite at your premises, please see the price list below for indicative current prices.

Basic Terms and Conditions - Onsite

We have some guidelines in place for booking and confirming training:

  • We require written confirmation (by email) of an acceptance of a training offer so we can begin to organise flights, schedules and other training ancillaries. Tentative bookings will only be held for a short period of time.
     
    • JWGecko charges a day rate for the training that includes 2 hours travel time (10 hours in total).
    • Additional travel time, taxi and transport costs and other expenses will be charged separately.
  • Once you have confirmed your booking, JWGecko will issue an invoice for the travel and training costs. The invoice is payable when the travel arrangements are confirmed and booked by JWGecko.
     
  • Fees will be payable in full should the training session be cancelled by the client. If for whatever reason JWGecko are required to cancel the training session, a full refund will be issued.
     
  • If you require consultation rather than specific training, the same prices as training apply.
     
  • It is preferable to keep the numbers attending from 1-6, smaller groups are more successful.
     
  • We are conscious of keeping the price of training to a manageable level for businesses – for us to achieve this we ask that you be reasonably flexible on the training day. It might be that we ask you to be flexible about start and finish times due to flights to and from your premises.