This Privacy Policy explains how JWGecko Innovation Pty Ltd (ABN 92 611 225 784), trading as JWGecko and Gecko, handles personal information collected through our public websites.
This Policy applies to public websites operated by or on behalf of JWGecko, including:
- jwgecko.com
- avetmissfree.com
- avetmissdone.com
- geckolearning.com.au
- vetcampus.com.au
- related JWGecko marketing, information and support websites
Use of JWGecko platform services, including VET Campus, AVETMISS Done, Gecko Learning and related applications, is governed by the Gecko Customer Agreement Framework and applicable Platform Policies. Platform privacy and data processing matters are handled separately from this Website Privacy Policy.
1. Information We Collect
We may collect personal information when you:
- submit a contact or enquiry form
- subscribe to a newsletter or mailing list
- request product information or support
- communicate with us by email, phone or through our websites
- interact with our websites, advertising or analytics tools
The information collected may include your name, organisation, email address, phone number, enquiry details, website usage information, IP address, browser details and other information you choose to provide.
2. How We Use Information
We use personal information collected through our websites to:
- respond to enquiries
- provide product or service information
- manage newsletter or marketing subscriptions
- record and follow up support or sales enquiries
- improve our websites, services and customer communications
- protect our websites and systems from misuse or security risks
- meet legal, regulatory or operational obligations
Website enquiries may be recorded in JWGecko support, CRM or internal business systems so that we can respond, follow up and maintain appropriate records.
3. Marketing Communications
We only send marketing newsletters or website marketing communications where you have subscribed, opted in, requested information, or where we are otherwise permitted to contact you under applicable law.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us.
Operational, billing, product, support and platform-related communications for active customers are managed separately and may be sent where reasonably required for service delivery, account administration, security, compliance or customer support. Customers may manage or opt out of non-essential platform communications where applicable.
4. Cookies, Analytics and Tracking
Our websites may use cookies and similar technologies to support website functionality, understand visitor behaviour, measure traffic, improve content and assess the effectiveness of communications or advertising.
We may use services such as Google Analytics and Google Tag Manager to collect aggregated website usage information. These services may collect information such as pages visited, browser type, device information, approximate location, referring websites and interaction data.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Disclosure of Information
We may disclose personal information to trusted service providers who assist us with website hosting, analytics, email delivery, customer relationship management, support systems, security, payment processing or business administration.
We may also disclose information where required by law, where necessary to protect our rights or systems, or where reasonably required to respond to a security, legal or operational issue.
We do not sell personal information collected through our websites.
6. Overseas Services and Third Parties
Some third-party services used by JWGecko may process or store information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and appropriate contractual or operational safeguards.
Our websites may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No website or internet transmission is completely secure. You should not submit sensitive or confidential information through public website forms unless we have specifically requested it through an appropriate secure process.
8. Access and Correction
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before responding to a request. In some cases, we may be unable to provide access to certain information where legal, security or operational restrictions apply.
9. Retention
We retain website enquiry, contact and communication records for as long as reasonably required for business, legal, support, security and administrative purposes.
Where information is no longer required, we may delete, de-identify or archive it in accordance with our operational practices.
10. Platform and Customer Data
This Privacy Policy applies to public website interactions only.
Personal information and customer data processed through JWGecko platforms and applications, including VET Campus, AVETMISS Done, Gecko Learning, Web Enrol, APIs and related services, is governed by the Gecko Customer Agreement Framework, applicable Product Schedules, Security & Hosting Policy, Customer Offboarding & Data Deletion Policy, Platform Privacy & Data Processing Policy, and other Platform Policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be published on this website.
12. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
JWGecko Innovation Pty Ltd
ABN 92 611 225 784
Email: gecko@jwgecko.com
Last reviewed: 27 May 2026
Last edited: 27 May 2026